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Net promoter scores for VCs.

June 2022 Edition

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We tried to raise money from Eric for our series B. He gave us a relatively fast no, and his main feedback was that we should execute for 6 more months and then raise our series B. I was somewhat cynical about this, and I assumed that his team just wasn't interested. We ended up not raising our round at that point, and I was pleasantly surprised that 6 months later he reached back out, asked for a brief update, and then gave us a term sheet and led our series B. He did exactly what he said he would, and then he was a helpful and engaged board member for years. He was also extremely supportive when things took a turn for the worst and we had to pivot the company. I'd definitely work with him again.
We tried to raise money from Eric for our series B. He gave us a relatively fast no, and his main feedback was that we should execute for 6 more months and then raise our series B. I was somewhat cynical about this, and I assumed that his team just wasn't interested. We ended up not raising our round at that point, and I was pleasantly surprised that 6 months later he reached back out, asked for a brief update, and then gave us a term sheet and led our series B. He did exactly what he said he would, and then he was a helpful and engaged board member for years. He was also extremely supportive when things took a turn for the worst and we had to pivot the company. I'd definitely work with him again.
We tried to raise money from Eric for our series B. He gave us a relatively fast no, and his main feedback was that we should execute for 6 more months and then raise our series B. I was somewhat cynical about this, and I assumed that his team just wasn't interested. We ended up not raising our round at that point, and I was pleasantly surprised that 6 months later he reached back out, asked for a brief update, and then gave us a term sheet and led our series B. He did exactly what he said he would, and then he was a helpful and engaged board member for years. He was also extremely supportive when things took a turn for the worst and we had to pivot the company. I'd definitely work with him again.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
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0

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Can't say anything bad about Sheel. Very smart fintech investor, and a must-talk-to for early stage fintech founders. Incredibly generous with his advice at the early stages.
Can't say anything bad about Sheel. Very smart fintech investor, and a must-talk-to for early stage fintech founders. Incredibly generous with his advice at the early stages.
Can't say anything bad about Sheel. Very smart fintech investor, and a must-talk-to for early stage fintech founders. Incredibly generous with his advice at the early stages.
Verified Investor Response:
My parents did NOT come here all the way from India for me to get an 8/10... an Indian F. Will try harder next time. Thanks for the push.
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

3

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Matt is pound for pound one of the best investors on our cap table. He gives feedback like he's an operator on your team, can connect you with anyone that you need, and has taste (which is rare!) Every early team needs an investor like Matt. Someone who is in for more than just money. He wants to prove to every founder he invests in that he is honored to build with them. A true world-class guy - Take his money.
Matt is pound for pound one of the best investors on our cap table. He gives feedback like he's an operator on your team, can connect you with anyone that you need, and has taste (which is rare!) Every early team needs an investor like Matt. Someone who is in for more than just money. He wants to prove to every founder he invests in that he is honored to build with them. A true world-class guy - Take his money.
Matt is pound for pound one of the best investors on our cap table. He gives feedback like he's an operator on your team, can connect you with anyone that you need, and has taste (which is rare!) Every early team needs an investor like Matt. Someone who is in for more than just money. He wants to prove to every founder he invests in that he is honored to build with them. A true world-class guy - Take his money.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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Unfortunately had a terrible experience with this investor / team. After multiple meetings with principal level investor, a partner level meeting was scheduled. A pass was decided before the partner level meeting happened, and the pass was not communicated to me. They ghosted and did not respond until I followed up 3+ times to clarify whether or not the meeting was happening, after which they passed. I doubt they are usually this bad but this was my experience.
Unfortunately had a terrible experience with this investor / team. After multiple meetings with principal level investor, a partner level meeting was scheduled. A pass was decided before the partner level meeting happened, and the pass was not communicated to me. They ghosted and did not respond until I followed up 3+ times to clarify whether or not the meeting was happening, after which they passed. I doubt they are usually this bad but this was my experience.
Unfortunately had a terrible experience with this investor / team. After multiple meetings with principal level investor, a partner level meeting was scheduled. A pass was decided before the partner level meeting happened, and the pass was not communicated to me. They ghosted and did not respond until I followed up 3+ times to clarify whether or not the meeting was happening, after which they passed. I doubt they are usually this bad but this was my experience.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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Met with Steven and his team for our B round. We were excited after the first meeting, they asked a lot of very detailed questions, and they generally seemed to be optimistic about our category. My Co-founder and I thought they could be a good fit. We then found out through Techcrunch, two weeks later that they led a round in our competitor....Now I fully expect growth firms to look at every company in a sector, but given the timeline here they had clearly already signed a deal with a competitor when they scheduled our meeting. Further, to keep us on a call for over an hour and ask extremely detailed strategy and operating questions just IS NOT COOL. We later found out they shared our data room with our competitor......
Met with Steven and his team for our B round. We were excited after the first meeting, they asked a lot of very detailed questions, and they generally seemed to be optimistic about our category. My Co-founder and I thought they could be a good fit. We then found out through Techcrunch, two weeks later that they led a round in our competitor....Now I fully expect growth firms to look at every company in a sector, but given the timeline here they had clearly already signed a deal with a competitor when they scheduled our meeting. Further, to keep us on a call for over an hour and ask extremely detailed strategy and operating questions just IS NOT COOL. We later found out they shared our data room with our competitor......
Met with Steven and his team for our B round. We were excited after the first meeting, they asked a lot of very detailed questions, and they generally seemed to be optimistic about our category. My Co-founder and I thought they could be a good fit. We then found out through Techcrunch, two weeks later that they led a round in our competitor....Now I fully expect growth firms to look at every company in a sector, but given the timeline here they had clearly already signed a deal with a competitor when they scheduled our meeting. Further, to keep us on a call for over an hour and ask extremely detailed strategy and operating questions just IS NOT COOL. We later found out they shared our data room with our competitor......
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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Too full of himself to offer any value. Before you even meet James - get ready to fill out a 9 page form of everything about your company, which he won't at all bother reading before the meeting. When he finally met with us, he spent 50% of the meeting asking how we're different than X company so he can pattern match and the other 50% essentially telling us how he would re-do our whole business. He let us go through 2 slides (less than 1 minute of speaking) and clearly had little understanding on what we do but basically talked the whole meeting. It was bizarre to say the least.
Too full of himself to offer any value. Before you even meet James - get ready to fill out a 9 page form of everything about your company, which he won't at all bother reading before the meeting. When he finally met with us, he spent 50% of the meeting asking how we're different than X company so he can pattern match and the other 50% essentially telling us how he would re-do our whole business. He let us go through 2 slides (less than 1 minute of speaking) and clearly had little understanding on what we do but basically talked the whole meeting. It was bizarre to say the least.
Too full of himself to offer any value. Before you even meet James - get ready to fill out a 9 page form of everything about your company, which he won't at all bother reading before the meeting. When he finally met with us, he spent 50% of the meeting asking how we're different than X company so he can pattern match and the other 50% essentially telling us how he would re-do our whole business. He let us go through 2 slides (less than 1 minute of speaking) and clearly had little understanding on what we do but basically talked the whole meeting. It was bizarre to say the least.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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The GSV team in general and Molly are amazing folks particularly for EdTech founders. Highly responsive, very invested in conversations, and in companies before being ready for investment too.
The GSV team in general and Molly are amazing folks particularly for EdTech founders. Highly responsive, very invested in conversations, and in companies before being ready for investment too.
The GSV team in general and Molly are amazing folks particularly for EdTech founders. Highly responsive, very invested in conversations, and in companies before being ready for investment too.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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When we signed the term sheet, Gil told us that now he works for us. He really meant it. He's very involved in the company (but not too much), he wants to learn as much as he can about our space, he has great product ideas (even for an industry he's not that familiar with), and he tries to find connections whenever we need intros. He's one of the smartest and fast-thinking investors I know. His way of thinking 10x may sometimes be too intense and a bit hard to handle when you're living in the day-to-day but on the flip-side he will never let you settle. I consider myself lucky to have him on board.
When we signed the term sheet, Gil told us that now he works for us. He really meant it. He's very involved in the company (but not too much), he wants to learn as much as he can about our space, he has great product ideas (even for an industry he's not that familiar with), and he tries to find connections whenever we need intros. He's one of the smartest and fast-thinking investors I know. His way of thinking 10x may sometimes be too intense and a bit hard to handle when you're living in the day-to-day but on the flip-side he will never let you settle. I consider myself lucky to have him on board.
When we signed the term sheet, Gil told us that now he works for us. He really meant it. He's very involved in the company (but not too much), he wants to learn as much as he can about our space, he has great product ideas (even for an industry he's not that familiar with), and he tries to find connections whenever we need intros. He's one of the smartest and fast-thinking investors I know. His way of thinking 10x may sometimes be too intense and a bit hard to handle when you're living in the day-to-day but on the flip-side he will never let you settle. I consider myself lucky to have him on board.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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Very hot and cold during the pitching process. Hard to know where you stand. I got the impression they only met with me to gather due diligence data points for a competitor.
Very hot and cold during the pitching process. Hard to know where you stand. I got the impression they only met with me to gather due diligence data points for a competitor.
Very hot and cold during the pitching process. Hard to know where you stand. I got the impression they only met with me to gather due diligence data points for a competitor.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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Evan is an 11/10 partner. While he's currently investing, his background as an ex-founder (DoorDash) and early employee at a high growth company (Opendoor) makes him an invaluable partner. He always makes himself available to help us with anything we need from fundraising and hiring, to product and growth strategy. Incredibly grateful to work with Evan.
Evan is an 11/10 partner. While he's currently investing, his background as an ex-founder (DoorDash) and early employee at a high growth company (Opendoor) makes him an invaluable partner. He always makes himself available to help us with anything we need from fundraising and hiring, to product and growth strategy. Incredibly grateful to work with Evan.
Evan is an 11/10 partner. While he's currently investing, his background as an ex-founder (DoorDash) and early employee at a high growth company (Opendoor) makes him an invaluable partner. He always makes himself available to help us with anything we need from fundraising and hiring, to product and growth strategy. Incredibly grateful to work with Evan.
Verified Investor Response:
Helps Founders:
10/10
Saves & Gives Founders Money:
Yes!
Needs to be Profitable?
Nope!
Is This For Real?
13/10
Founder Guarantee?
Nope!
Fees?
Unlimited cards. Zero fees.
Spend Control & Transparency?
13/10
Built to Save Founders Monay?
Yes!
Oops! Something went wrong while submitting the form.

0

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